Salesforce · The Future of Healthcare

The Moment

The screen era built the back office.
The agent era builds the bedside.

Healthcare is where the work becomes real — where workflows become people, and software has to leave the screen and show up in the room.

Meet aimee

The healthcare patient agent
for Agentforce.

Not a chatbot. Not a demo. A multimodal agent that sees, hears, and shows up in the moment that matters.

Every patient, every setting|Follow-through by default

The Future is Here. Now.

Built in hospitals. Already deployed.

Hospital-Grade Clinical Support

Peer-reviewed in live hospital environments. Operational seriousness that translates from the ICU to outpatient to home.
Perception & Timing Intelligence

"What's happening now? Is this a good moment?" — context that scripts can't replicate
Clinic to Home

From hospital rooms to living rooms — extending real-time presence into home care settings
Robotics Path

From digital workflows to embodied interfaces — agents that interact with the physical world

The Closed Loop

Follow-through, by default.

Agentforce connects the care continuum. aimee ensures the patient is part of every step.

Moments That Matter

Real rooms. Real patients.
Real outcomes.

From the clinic to the living room — care that keeps showing up.

aimee presence agent with a patient at home

Access & Scheduling

"Never miss the next step"

Always-on patient questions + next-available scheduling
Pre-visit instructions that adapt to patient constraints
Escalation to staff with full context when needed

Prior Auth & Financial Clarity

"Fewer delays, less confusion"

Benefits verification and documentation workflows
Clear next steps, consistently delivered
Humans in the loop for exceptions

Referral Management

"Closed loop by default"

Track and chase referrals without manual swivel-chair work
Automated outreach for missing information
Confirmation and readiness steps

Post-Visit & Home Follow-Up

"Care that keeps showing up"

Trigger-based check-ins aligned to care pathways
Capture barriers and route appropriately
Continuous presence at home for recovery and adherence

In-Clinic & In-Home Experience

"Calm the chaos, wherever you are"

Reduce repetitive uncertainty — what's next, who's coming, how long
Improve perceived attentiveness and continuity
Real-time presence that adapts to the setting and the moment

Chronic Care & Aging in Place

"Always connected, always supported"

Proactive engagement at home informed by perception and timing
Seamless handoffs between clinic and home touchpoints
Families kept in the loop without burdening the patient

The Arc

Workflow. Presence. Embodied.

Each step makes the next one possible. Agentforce built the first. aimee is the second. The third is already in motion.

Already moving

Agents that don't just talk.
Agents that arrive.

Voice is replicable. Perception, timing intelligence, and real-world operating competence are not — and they are where the next decade of value lives.

Today: autonomous robots already moving through live hospital environments, extending aimee's presence into the hallway. Tomorrow: the same capability into the home — physical assistance, companionship, and clinical-grade presence for patients recovering after discharge.

aimee autonomous robot in a hospital environment

What wins here wins everywhere physical AI matters.

Manufacturing Field Service Retail Financial Services Public Sector Education Hospitality

Care that
shows up. Everywhere.

The screen era built the back office.
The agent era builds the bedside.